Returns

Policy effective June 12th, 2026

 

Shipping, Returns & the 100-Night Dream Guarantee

At Sierra Dreams, we want every part of your experience to feel effortless, from delivery to your first night of sleep.

 

Complimentary Shipping

We offer Free Standard Shipping on all orders delivered within the Contiguous United States.

  • Contiguous U.S.: Free Standard Shipping on all orders

  • Alaska & Hawaii: A flat $75 shipping fee applies due to carrier surcharges for these regions

 

The 100-Night Dream Guarantee

We want you to love your Sierra Dreams bedding in your own home. That’s why eligible items are backed by our 100-Night Dream Guarantee - Easy Exchanges within 100 days.

If the feel, loft, or color is not quite right, we offer one complimentary exchange per order within the 100-night trial. We cover the shipping costs for the exchange and can help you with new product selection. Products received through exchange are final sale. 

 

Returns for a Refund within 30 days

If for any reason you are not totally thrilled with your purchase and it is still in new and unused condition, it’s fine to send it back to us within 30 days of delivery. Return shipping is the customer's responsibility. As soon as we receive your return, we’ll ensure that it’s in original unused condition, and then credit a full refund to your account, minus the cost of return shipping. 


Additional notes:

  • Alaska and Hawaii shipping charges are non-refundable.

  • Exchanges items must be in good condition, free from excessive damage, staining, or strong odors. While we never resell used items as new, we do have donation partners who put gently used returned items to good use. Items that are exchanged showing signs of abuse or damage caused by usage outside of expected wear and tear will be considered outside our 100-Night Dream policy and a restocking fee may apply. 

  • Refunds are processed within 5–7 business days after the return is received and inspected. Keep a copy of your tracking number for your records.

 

How to Start a Return or Exchange

Log in to your Sierra Dreams account and request a return under ‘Orders’. We’d be grateful for a brief note letting us know why you weren’t satisfied, so we can improve and serve you better next time.

 

Our Product Standard

Returned items are never resold as new.