Privacy Policy

Effective Date: 04/17/2025

Last Updated: 04/17/2025

Welcome to Sierra Dreams. Your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from https://www.sierradreams.com (the “Site”).

1. Information We Collect

We collect the following types of personal information:

  • Identifiers: Name, email, address, IP address, phone number (optional)

  • Commercial information: Purchase history, order details

  • Internet activity: Pages visited, referring/exit pages, browser type

  • Geolocation data: Based on your IP address

  • Device information: Type of device, operating system

  • Payment details: Processed securely via Shopify; we do not store full card numbers

2. How We Use Your Information

We use your information to:

  • Provide and deliver our products and services

  • Communicate with you (order updates, support, marketing emails)

  • Personalize your experience

  • Detect and prevent fraud

  • Comply with legal obligations

  • Improve our website and customer experience

3. How We Share Your Information

We share your information only as needed to run our business:

  • With Shopify to power our online store

  • With Klaviyo for email communications

  • With payment processors and shipping partners

  • With legal or government authorities if required by law

We do not sell or “share” (as defined under some state laws) your personal information for monetary value.

4. Your Privacy Rights by State

Depending on your U.S. state of residence, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your personal data

  • Opt out of targeted advertising or the sale/sharing of personal data

  • Limit the use of sensitive personal information (if applicable)

  • Appeal a denied privacy request

We will not discriminate against you for exercising your rights.

To submit a request, email us at: support@sierradreams.com
Please include your full name, the nature of your request, and the state you reside in. We will verify your identity before processing.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable shopping functionality

  • Measure website traffic and performance

The types of cookies we use include:

  • Analytics Cookies: For tracking user visits and improving website performance.

  • Functional Cookies: To remember logon IDs and system preferences.

  • Advertising Cookies: For targeted advertising and marketing offers.

  • Third-Party Cookies: Used for marketing products on third-party websites.

You can control cookies through your browser or device settings. Some cookies are essential and cannot be disabled.

We may use third-party analytics (e.g., Google Analytics) and marketing platforms that track user activity across websites. You can opt out of targeted advertising using the links below:

Additionally, we do not respond to Do Not Track (DNT) signals, as there is no universal standard for handling such signals.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. You may request deletion of your data at any time.

7. Security

We take reasonable steps to protect your information. All sensitive data (such as payment information) is encrypted and handled through secure third-party platforms.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe we have unintentionally collected information about a child, please contact us immediately.

9. User-Generated Content

We may use content that you provide, such as reviews, testimonials, or images of our products in your home, for marketing purposes, including on our website and social media platforms. By submitting such content, you grant us permission to display it and use it for promotional activities.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us:

Email: support@sierradreams.com